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Reporting A Bug

Feedback, Suggestions and Corrective Improvement Action

 

Although before September 2017 ArtMarketDirect.com existed for three years, it was a different platform.

Since September 2017 the site has been fundamentally redesigned and redeveloped. with new functions and features.  Despite every effort to create a perfectly perfect site it has been created by humans, and for this reason a process for reporting a bug has been thought about.

Our uploading artists know our site better than anyone else.  They spend hours working on the site and when a bug is found we ask that you report it as quickly as possible.

You can tell us about the bug you find by using the Live Chat function (the small blue speech bubble at the bottom right of your screen).

It is important to help us prioritise, so please tell us – “WHAT, WHERE, HOW”:

a) What is the problem?

b) Where can we find it?

c) How can we recreate the same problem you have witnessed?

All bugs will be immediately referred to our developer team and fixed.  Our developer team work 24 hours per day/7 days a week, and so sometimes, bugs are fixed at the time of reporting.

In all cases we will come back to you by email to inform you about the fix, so you know for sure that we have listened to you and dome something about it.

Bug Designation

To help you understand how long it will take to fix, the following guidelines have been created.  Obviously sometimes bugs require more work than an imagined guideline, but in general the following applies:

Emergency: Identified, Investigated, Fixed and Tested (Up to 36 hours)

Urgent: Identified, Investigated, Fixed and Tested (Up to 72 hours)

Routine: Identified, Investigated, Fixed and Tested (Up to 7 days)

Step-By-Step Instructions

You can access Live Chat by clicking on the Live Chat icon which floats at the bottom-right of your screen (see below).

 

By clicking the icon, you will be told if an agent is online.  If an agent is online, you will be asked if you want to Start Chat  If not, then you will be promted to Leave a Message

You will be asked to confirm your Name and Email address before you click Start Chat

A Live Chat pop-up appears informing you that an agent will be with you shortly.

As soon as the next available agent has finished their last Live Chat with someone else, they will focus 100% of their attention on your needs.  You can reply by typing at the bottom of the pop-up window.

You can close Live Chat at any time by clicking the X at the bottom-right of your screen.

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